Shipping & Returns
support@aheata.com
Return and Exchange Notes:
All items returned to us for a refund or exchange must be in sellable condition. This means the items are still in new condition without scuffs, scratches, stains, smells, etc. Items must still have the original packaging, parts, accessories, instructions, and tags. Items returned not in sellable condition will only receive a partial refund, or in extreme circumstances, be returned to the sender. The 30-day time return period starts once you receive your order. A restocking fee may be applied outside of this time period. Please note that we do not accept returns or exchanges outside of 60 days.
EASY RETURNS & WARRANTY SUPPORT
We want every Aheata experience to be a great one. Here’s everything you need to know about returns, refunds, and warranty coverage.
RETURN CONDITION REQUIREMENTS
Items must be returned in their original condition with all included parts, packaging, and accessories.
PARTIAL REFUNDS MAY APPLY
Items that are damaged, missing parts, returned in non-original condition, or show signs of use may receive a refund of up to 50% of the purchase price.
NON-RETURNABLE ITEMS
Certain products are not eligible for return or exchange due to hygiene, safety, or regulatory requirements. If you're unsure whether your item qualifies, please contact our Customer Support team before returning it.
SHIPPING DAMAGE CLAIMS
If your order arrives damaged, please notify us within 3 days of delivery so we can quickly assist with a replacement or claim.
REFUND PROCESSING
Approved refunds are issued to the original payment method used for purchase. Original shipping charges are non-refundable unless otherwise approved due to special circumstances.
BACKED BY AHEATA
We stand behind our products. Many Aheata items include manufacturer warranty coverage, and our support team is here to help with troubleshooting, repairs, or replacements when needed.
Reach Out
support@aheata.com